TERMS & CONDITIONS
1. GENERAL TERMS & CONDITIONS
- All prices apply only to Indonesian citizens holding KITAS
- Prices do not include insurance (unless the tour activities are covered by the activity provider)
- Package prices will specify what is included and what is not (please read carefully)
- For each booking, we will send a proof of booking via invoice, sent via email or fax
- A down payment (DP) of 50% is required for tour packages & car rental bookings
2. TOUR PACKAGES BOOKING
- If you confirm our price, you are required to pay a 50% deposit as confirmation
- Payment of the down payment can be transferred to our account, and proof of transfer should be sent to us via email, WA, or SMS
- After your transfer, we will send the invoice with the total payment amount
- The remaining payment can be made upon your arrival in Bali (either via transfer or cash to our guide/driver)
- Proof of payment will be sent via email or handed directly to our guide/driver
- For group bookings, 50% of the total payment must be paid 7 days before the event (clauses will be sent after price agreement)
- For FIT guests (individual or family travelers), if the DP is sent and due to unforeseen circumstances, 100% of the DP will be refunded (with at least 7 days’ notice before departure)
- Inform us of your payment via email: balidestinationtours.com@gmail.com or via SMS/WA: +62 812 3931 9583 / +62 877 6215 1951
3. ACCOMODATIONS (HOTEL ROOM) BOOKINGS
- If you confirm our price, you are required to pay a 50% deposit as confirmation
- Full payment must be made within 3 days of booking confirmation from the hotel
- Cancellation after hotel booking confirmation will incur a penalty of 1 night’s room price
- Full cancellation charges apply on the day of the booking
- Additional charges may apply during peak periods such as High Season and Peak Season (School holidays, Christmas & New Year)
- Additional charges vary according to hotel policies and will be confirmed during booking
4. TOUR VOUCHER BOOKINGS
- For all tour voucher purchases, a 50% deposit is required as confirmation
- The 50% deposit is of the total amount determined
- Proof of the deposit will be sent after the transfer has been received
- The remaining balance must be fully paid 1 day before the activity
- Proof of payment for the tour voucher will be sent via email/fax
- The voucher payment proof must be shown during the tour activity